Refund policy
In short
We charge you for a real report, ready instantly after payment. If something we promised is missing or wrong, our first step is to re-generate it for you at no cost. If we still cannot deliver, you get a full refund. Refund requests should be made within 14 days of purchase. Because your report is delivered instantly, you cannot get a refund simply because you changed your mind, or because you do not like what the records say, once you have received it.
If your report is missing something we promised
Email info@vyzko.com with the email address you bought with and a line on what is missing or wrong. Our first step is to re-generate your report at no cost and re-send it to you. Under the Consumer Rights Act 2015, this is the repair or replacement you are entitled to for digital content that is not as described.
When we refund you, in full
If we took your payment but cannot deliver, you get a full refund. That covers:
- we took payment but no report was delivered;
- your report, or its link, did not work and we could not re-deliver it;
- the report was faulty because of our mistake and we could not correct it;
- you were charged twice, or by mistake;
- you were charged for a property outside England (we only cover England).
To ask for a refund, contact us within 14 days of purchase: email info@vyzko.com with the email address you bought with and a line on what went wrong. We aim to reply within 5 working days, and approved refunds go back to your original payment method within 5 to 10 working days.
When you cannot get a refund
Two things are not grounds for a refund:
- Changing your mind. Online purchases often come with a 14-day cancellation period. Because your report is delivered instantly, that does not apply once you have it. At checkout you confirm you understand the report is delivered straight away and that you give up the 14-day cancellation.
- Not liking the facts. Once a working report has reached you, we cannot refund just because you do not like what it says. Vyzko reports sourced facts from named, dated public sources, not opinions, valuations, or recommendations, so unwelcome facts are not a fault in the report.
Your legal rights
Nothing in this policy affects your statutory rights. Under the Consumer Rights Act 2015, digital content must be as described, fit for purpose, and of satisfactory quality; if it is faulty you may be entitled to a repair, replacement, or refund.
Contact
Vyzko Ltd, company number 17287400, First Floor Office, 3 Hornton Place, London, W8 4LZ. Email: info@vyzko.com.